How do I return my order?
You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.
In order to return your order you need to complete the online return procedure by clicking on the following link. Your return request will be notified to our Customer Care, who will evaluate whether to authorize it or not: the authorization from the Customer Care will be confirmed by an email.
Please use a pre-paid return label included with your order.
Returns that do not meet our policy will not be accepted.
If you have any questions or complaints about a product or want to return an item and end the contract, please contact us at firstname.lastname@example.org with your order number and specify the details of the complaint or return.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 10 working days.
WHEN WILL MY PACKAGE BE SHIPPED?
To know about timing and shipping info refers to Delivery and Returns page.
For any question please contact us by email at email@example.com or by phone on +39 0498594639
When will I receive my order?
Once your purchase is completed, an e-mail confirmation will be sent. This email acts like an invoice and will include your order number. Standard processing time takes up to 2-4 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information.
Please for more info visit the Delivery and Returns Page.
In what packaging will my goods be delivered?
Our packaging is minimal by design. We use as little material as possible to carefully protect and deliver your order, with every step of the process being vetted for its environmental credentials.
This means that our boxes are 100% recyclable, and made from a minimum of 70% recycled content. Our garments arrive in 100% recycled LDPE polybags. The ink on our boxes is renewable, water-based, and made from natural materials. We seal our boxes with paper tape, which is produced using zero animal derivatives.