FAQ's

How do I return my order?

You have 30 days, from the
date you received your order, to return your purchase.

Items must be returned to
us unused and in the same condition that they were received in. Please ensure
before you return an item that all tags are attached, all original packaging is
present and intact. For footwear, please place the shoebox inside protective
packaging.

Returns that do not meet
our policy will not be accepted.

If you have any questions or complaints
about a product or want to return an item and end the contract, please contact
us at customercare@objectsivlife.com
with your order number and specify the
details of the complaint or return.

FOR ORDERS COMPLETED
BEFORE OCTOBER 4TH

Please visit the Return Centre and follow the instructions below:

Insert your email/phone
number and order number. Select the item you want to return and choose the
reason for return. You will get a confirmation email with the shipping
guidelines once the return request is approved. Once your return is received
and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of
your refund

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 10 working days.

WHEN WILL MY PACKAGE BE SHIPPED?

All orders made after Friday 05/10/2022 will not be shipped until Thursday 25/10/2022.

For any question please contact us by email at customercare@objectsivlife.com or by phone on +39 0498594639

When will I receive my order?

Once your purchase is completed, an e-mail confirmation will be sent. This email acts like an invoice and will include your order number. Standard processing time takes up to 2-4 business days.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information. 

Please for more info visit the Delivery and Returns Page. 

In what packaging will my goods be delivered?

Our packaging is minimal by design. We use as little material as possible to carefully protect and deliver your order, with every step of the process being vetted for its environmental credentials.

This means that our boxes are 100% recyclable, and made from a minimum of 70% recycled content. Our garments arrive in 100% recycled LDPE polybags. The ink on our boxes is renewable, water-based, and made from natural materials. We seal our boxes with paper tape, which is produced using zero animal derivatives.