Refund policy

As soon as your order is dispatched, you will receive a notification email with tracking details.

HOLIDAYS SHIPPING

To receive your purchases on time for the Holidays you should place an order: 

  • Italy: December 20th at 12pm
  • Europe (standard shipping): December 18th
  • Europe (express shipping): December 19th at 12 pm
  • Extra CEE: December 16th

 

SHIPPING CHARGES

Destination

Standard

Express

Return Fee

Duties

UK

£10

£13

£10

Included

Australia

-

US$38

US$38

Not Included

Austria

€9

€17

€9

Included

Belgium

€9

€17

€9

Included

Canada

-

$CA30

$CA30

Not Included

China

-

£33

£33

Not Included

Czech Republic

€9

€18

€9

Included

Denmark

€9

€17

€9

Included

France

€9

€17

€9

Included

Germany

€9

€17

€9

Included

Greece

€9

€17

€9

Included

Hong Kong, Sar of China

-

£33

£33

Included

Hungary

€9

€18

€9

Included

Ireland

€9

€17

€9

Included

Italy

€7

-

€7

Included

Japan

-

¥5456

¥5456

Not Included

Laos

-

£35

£35

Not Included

Luxemburg

€9

€17

€9

Included

Netherlands

€9

€17

€9

Included

New Zealand

-

US$38

US$38

Not Included

Norway

€9

€23

€9

Included

Poland

€9

€18

€9

Included

Portugal

€9

€17

€9

Included

Romania

€9

€17

€9

Included

Senegal

-

£35

£35

Not Included

South Korea

-

£33

£33

Not Included

Spain

€9

€17

€9

Included

Sweden

€9

€17

€9

Included

Switzerland

-

€23

€23

Included

United States

-

US$23

US$23

Included

 

RETURNS

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

Please use a pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

  

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days. 

If you have any further question, please email us at customercare@objectsivlife.com